Refund policy

Returns & Exchanges 

We hope you are delighted with your precision blades order, but we do understand that sometimes you may want to return an unsuitable item.

Returns

We offer a refund or exchange for full-priced items received back at our store within 14 days of receipt of your order. You will be responsible for arranging and paying for your own shipping costs and these shipping costs are non-refundable. To be eligible for a return, your item must be unused, and in the same condition that you received it. The product must also be in its original packaging . We cannot accept liability for goods lost or damaged in transit, so please ensure you choose the relevant shipping service to make sure it reaches us. Your refund will be processed via the payment method used at the time of order, and it can take up to 14 days to appear in your account depending on who you bank with. 

For sale items purchased online, all sale products must be returned within 7 days.

If any items from online orders arrive damaged, please notify us within 48 hours, so we can resolve the issue as quickly as possible. 

The purchaser is responsible for adhering to requirements of the regulations from the Medical Devices Act [MPG] and other legal regulations on the operation and use of medical devices. The purchaser must ensure in particular that the mandatory device labeling is not altered.